Privacy Policy

Updated 6/29/2025

The Rockbridge Symphony, a program of Fine Arts in Rockbridge (FAIR), is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, billing and mailing address, phone number, and payment details (processed securely via Wix Payments or PayPal).
Donation and Ticketing Data: Purchase history, donation amount, ticket quantity, and event attendance.
Account Information: If you create an account, we store your login credentials and preferences.
Communications: Your interactions with us via email, including inquiries and opt-in preferences.
Automatically Collected Data: Your IP address, browser type, and device information collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process ticket purchases and donations
Send confirmation emails and event reminders
Acknowledge and recognize donor contributions (unless requested otherwise)
Provide access to user accounts for managing tickets and donations
Send marketing or newsletter emails if you’ve opted in
Improve our website and user experience

3. Email Communication and Marketing

You will receive emails for all purchases and donation confirmations.
You may opt in to receive occasional marketing emails.
You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us at rockbridgesymphony@gmail.com.

4. Sharing of Information

We do not sell, trade, or rent your personal information to others.
We may share your information with trusted third-party service providers only when necessary to:

Process payments (e.g., Wix Payments, PayPal)
Manage email communications and newsletters
Maintain website functionality

All third-party partners are required to maintain the confidentiality and security of your information.

5. Cookies and Website Analytics

Our website uses cookies to improve functionality and gather anonymous analytics data (e.g., traffic and usage patterns). You may adjust your browser settings to decline cookies, though this may affect your experience.

6. Data Security

We take reasonable precautions to protect your information, including secure payment processing and access controls. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Donor Recognition Preferences

Donors may be acknowledged by name in concert programs, newsletters, or online donor listings. If you prefer to remain anonymous, you may indicate this when making a donation or by contacting us directly.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

9. Your Rights and Choices

You may request to:

Review or update your personal information
Cancel recurring donations
Be removed from our mailing list
Remain anonymous in donor listings

To exercise any of these rights, please contact us at rockbridgesymphony@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is used, contact us at:

Rockbridge Symphony
c/o Fine Arts in Rockbridge (FAIR)
101 S Main St
Lexington, VA 24450
📧 rockbridgesymphony@gmail.com